Technical audit · 15.06.2026

agcom.it

Italy's Communications Regulatory Authority

The website of Italy's communications regulator (AGCOM). 60 requests, 2 domains. The declared analytics (Web Analytics Italia) is not activated at all in this session. The only catch is the undeclared AddToAny widget.

Request timeline

+0–589 ms · loading the Drupal stack

Drupal 10, the pa_theme theme (standard for Italian government sites). The eu_cookie_compliance css module is loaded in the common stream (+588 ms).

+870–917 ms · finishing AddToAny

static.addtoany.com/menu/modules/core.js (+870 ms) and sm.25.html (+917 ms) — standard assets of the sharing widget. Not a single Set-Cookie throughout the entire session, including from AddToAny. Web Analytics Italia/Matomo is not recorded in the HAR at all.

Declared versus actual

✓ Web Analytics Italia / Matomo (declared, but not active in this session) — declared

+ AddToAny (static.addtoany.com) — not declared

Detected trackers

AddToAny (social-sharing widget)

Indicators of GDPR non-compliance

Art. 13(1)(e) GDPR
The policy names «Web Analytics Italia» as the sole third party for cookies. The AddToAny social-sharing widget (static.addtoany.com) loads automatically at +591 ms — in parallel with the script of the cookie banner itself — and is not mentioned in the document.

Context

www.agcom.it is the official website of the Autorità per le Garanzie nelle Comunicazioni (AGCOM), Italy’s regulator for communications and media. Drupal 10, the English version of the page. HAR: 60 requests, 2 domains.

Analytics — declared, but not active

The policy describes in detail (16,084 characters) Web Analytics Italia/Matomo as the sole third-party service for analytics cookies, specifying the place of processing (on-premise, Italy) and a link to opt out. In this particular session no requests to Matomo are recorded at all — that is, in practice there is no tracking in this slice, which does not contradict the policy but rather gives no occasion to test it.

AddToAny — the only catch

The AddToAny social-sharing widget loads automatically, at the same moment as the cookie-banner script, and is not mentioned in the document, which names «Web Analytics Italia» as the sole third party. Not a single cookie from AddToAny is recorded in this session — the violation is formal in nature (similar to the esploradati.istat.it/jsdelivr precedent).

Conclusion

www.agcom.it is a practically clean result with one formal inaccuracy: the AddToAny widget is not among the third parties listed in the policy. The main declared tracker (Web Analytics Italia) did not manifest itself at all in this session.

Evidence

How to verify: download the file and compute its checksum — sha256sum file.har (Linux, macOS) or certutil -hashfile file.har SHA256 (Windows); it must match the one shown. The conclusions apply to the scope of this measurement — see the limitations of the method.

Original (audit)

HAR file: it/www-agcom-it-2026-06-15.har

SHA-256: 4f45f1725d5d9374294a801baa26206c4fac61b5babb8bd16d57d62e531e9bf2

Re-check snapshot

Awaiting changes

HAR files are stored on EU infrastructure (Proton Drive). SHA-256 is published for integrity verification.

Want a response from the company about this audit? → Open the tool

Fill in once — it will be inserted into every letter below:

Filing date:

All fields are required to print the document — this is a formal requirement of the letter itself (the particulars of an official submission), not data collection: nothing is sent or saved anywhere, it all stays in your browser and disappears when you close the page. See the methodology for details.

Step 1. Data access request (GDPR Art. 15)

Send this letter directly to the company first — before contacting the regulator it has the right to respond (GDPR Art. 12(3) — 30 days).

Тема: Запрос доступа к персональным данным (ст. 15 GDPR) — agcom.it

Кому: [укажите адрес компании — DPO / поддержка / юридический отдел]
От: [Ваше имя], [контактный email]

Прошу предоставить доступ к моим персональным данным, обрабатываемым в связи с использованием сайта agcom.it.

1. Категории данных и цели обработки (ст. 15(1)(a)-(c))
На основании независимого технического анализа сайта прошу подтвердить и подробно раскрыть следующие категории обработки:

1) Политика называет единственной сторонней стороной для cookie «Web Analytics Italia». Виджет социального шеринга AddToAny (static.addtoany.com) загружается автоматически на +591 мс — параллельно со скриптом самого cookie-баннера — и не упомянут в документе.


2. Получатели, сроки хранения и передача за пределы ЕЭЗ (ст. 15(1)(c)-(d), 46)
Прошу также указать полный список третьих лиц-получателей, применимые сроки хранения по каждой категории и правовые основания передачи данных за пределы ЕЭЗ, если таковая происходит. Полный технический разбор с доказательствами (сохранённый сетевой журнал, контрольная сумма SHA-256) опубликован по адресу: https://gdpru.eu/en/audits/it-agcom-it/

3. Автоматизированная обработка и профилирование (ст. 15(1)(h))
Прошу сообщить, применяется ли в отношении меня автоматизированное принятие решений или профилирование, и если да — раскрыть логику такой обработки.

С уважением,

[Ваше имя]
[контактный email]
[Страна]


[Дата]

Subject: Data access request (GDPR Art. 15) — agcom.it

To: [insert the company's address — DPO / support / legal department]
From: [Your name], [contact email]

I request access to my personal data processed in connection with the website agcom.it.

1. Categories of data and purposes of processing (Art. 15(1)(a)-(c))
Based on an independent technical analysis of the site, I request confirmation and detailed disclosure of the following categories of processing:

1) The policy names «Web Analytics Italia» as the sole third party for cookies. The AddToAny social-sharing widget (static.addtoany.com) loads automatically at +591 ms — in parallel with the script of the cookie banner itself — and is not mentioned in the document.

2. Recipients, retention periods, and transfers outside the EEA (Art. 15(1)(c)-(d), 46)
I also request the full list of third-party recipients, the applicable retention period for each category, and the legal basis for any transfer of data outside the EEA. The full technical audit with evidence (saved network log, SHA-256 checksum) is published at: https://gdpru.eu/en/audits/it-agcom-it/

3. Automated processing and profiling (Art. 15(1)(h))
Please state whether I am subject to automated decision-making or profiling, and if so, disclose the logic involved.

Sincerely,

[Your name]
[contact email]
[Country]

[Date]

30 days have passed since contacting the company with no response? → Show the regulator complaint letter

Ready-to-send complaint letter

Where to file: Italian Data Protection Authority (Garante) — garanteprivacy.it

The regulator reviews complaints in its national language. There is an officially translated template from the European Data Protection Board (EDPB) — you can use it instead of or alongside this letter: Official EDPB complaint form (PDF, your language)

Тема: Жалоба на обработку персональных данных — agcom.it

1. Предмет жалобы
Я подаю жалобу в отношении обработки моих персональных данных сайтом agcom.it.

2. Обстоятельства
Я посетил сайт agcom.it и обнаружил признаки несоответствия обработки моих персональных данных требованиям GDPR. Технический разбор, опубликованный на gdpru.eu 15.06.2026 (открытая методология, воспроизводимые измерения), документирует следующие признаки:

1) Политика называет единственной сторонней стороной для cookie «Web Analytics Italia». Виджет социального шеринга AddToAny (static.addtoany.com) загружается автоматически на +591 мс — параллельно со скриптом самого cookie-баннера — и не упомянут в документе.

Полная техническая документация опубликована по адресу: https://gdpru.eu/en/audits/it-agcom-it/

3. Положения GDPR, соблюдение которых прошу проверить
Art. 13(1)(e) GDPR

4. Требование
Прошу проверить изложенные обстоятельства и, если несоответствие подтвердится, принять меры, предусмотренные статьёй 58(2) GDPR.

5. Приложения
Полная доказательная база — HAR-файл, контрольная сумма SHA-256 и цитата из политики конфиденциальности сайта, документирующая указанное противоречие — опубликована и проверяема по ссылке в пункте 2 выше.

С уважением,

[Ваше имя]
[контактный email]
[Страна]

[Дата]

Subject: Complaint regarding personal data processing — agcom.it

1. Subject of the complaint
I am filing a complaint regarding the processing of my personal data by the website agcom.it.

2. Circumstances
I visited the website agcom.it and found indications that the processing of my personal data does not comply with the GDPR. The technical analysis published on gdpru.eu on 15 June 2026 (open methodology, reproducible measurements) documents the following indications:

1) The policy names «Web Analytics Italia» as the sole third party for cookies. The AddToAny social-sharing widget (static.addtoany.com) loads automatically at +591 ms — in parallel with the script of the cookie banner itself — and is not mentioned in the document.

Full technical documentation is published at: https://gdpru.eu/en/audits/it-agcom-it/

3. GDPR provisions I ask you to examine
Art. 13(1)(e) GDPR

4. Request
I request that you examine the circumstances described and, if non-compliance is confirmed, apply the measures provided for in Article 58(2) GDPR.

5. Attachments
The full evidence base — the HAR file, its SHA-256 checksum and the quotation from the site's privacy policy documenting the stated contradiction — is published and verifiable at the link in point 2 above.

Sincerely,

[Your name]
[contact email]
[Country]


[Date]