Policy changed — see what exactly · 2026-09-30 →
Praktiker, a home improvement and DIY retail chain (Praktiker Zrt.) — 174 requests, 20 domains. The site runs the Cookiebot consent management platform with active Consent Mode, and a detailed policy names Google Ads, Analytics, DoubleClick, Emarsys, Prefixbox, and Facebook. But even with consent declined (gcs=G100), the IP address reaches Google's advertising network (floodlight, Ads measurement), as well as undeclared RoboRobo (chat), Sentry (monitoring), and reCAPTCHA.
Request timeline
Declared versus actual
Transfer timings
Cookiebot CMP — loads first. EU.
Sentry — error monitoring, envelope sent. USA. Not named.
RoboRobo — chat widget. Not named.
reCAPTCHA api.js. Google, USA. Not named.
Google Ads — ccm/collect, page_view. Google, USA.
DoubleClick floodlight — ddm/activity, type=pageview (×4). Google, USA.
gtag.js — GA4 (G-3GZEQEBQCE), container GTM-WZ4QGJ. Google, USA.
Detected trackers
- Google Ads / DoubleClick (pagead2.googlesyndication.com/ccm/collect, ade.googlesyndication.com floodlight) — prior to consent, in a 'consent declined' state (gcs=G100); declared in the policy
- Google Analytics 4 (gtag G-3GZEQEBQCE) via GTM (GTM-WZ4QGJ) — prior to consent; declared in the policy
- Emarsys (client-version.cf.emarsys.net — marketing/CRM) — prior to consent; declared in the policy
- Prefixbox (lg1.prefixbox.com — search and personalization) — prior to consent; declared in the policy
- RoboRobo (chat.roborobo-widget.hu, embed.roborobo-widget.hu — chat widget) — prior to consent, not named in the policy
- Sentry (o57398.ingest.sentry.io — error monitoring) — prior to consent, not named in the policy
- Google reCAPTCHA (www.google.com/recaptcha, www.gstatic.com) — prior to consent, not named in the policy
- Cookiebot — consent management platform (not a tracker); Consent Mode active, signaling 'declined'
Indicators of GDPR non-compliance
- GDPR Art. 13(1)(e) + Chapter V — disclosure of recipients and cross-border transferPrior to consent, third-party services not named in the policy fire: the RoboRobo chat widget (embed.roborobo-widget.hu at +3941 ms, chat.roborobo-widget.hu at +5601 ms), Sentry error monitoring (o57398.ingest.sentry.io at +3294 ms, with an envelope actually sent), and Google reCAPTCHA (www.google.com/recaptcha at +3951 ms). All transmit the visitor's IP address to third-party recipients, including in the USA (Sentry, Google). None of them is mentioned in Praktiker's detailed privacy notice (adatkezelési tájékoztató).
- ePrivacy (Hungarian implementation) — advertising calls in a declined-consent stateThe site runs the Cookiebot consent management platform with active Consent Mode, and at the time of capture, consent is declined (signal gcs=G100, Set-Cookie zero). Nevertheless, calls are sent to Google's advertising network: Google Ads measurement (pagead2.googlesyndication.com/ccm/collect, with a page_view event) and DoubleClick floodlight activity (ade.googlesyndication.com/ddm/activity, src=10831055, type=pageview, ×4). These are cookieless Consent Mode pings, but the visitor's IP address nevertheless reaches Google's advertising infrastructure prior to any consent. Emarsys and Prefixbox additionally connect prior to consent.
Context
praktiker.hu is the Hungarian online storefront of the Praktiker retail chain, selling home, garden, and DIY products. The data controller is Praktiker Zrt. (Budapest). The site is served by an nginx server (x-powered-by NeoSoft), with strong HSTS and a configured CSP present. Capture: 174 requests, 20 domains, recorded in a clean browser.
Direct Recipients of Data (prior to consent)
Google (USA) — the visitor’s IP address via the advertising network (Google Ads, DoubleClick floodlight), GTM/GA4, Google Fonts, and reCAPTCHA. Sentry (USA) — monitoring data. RoboRobo — via the chat widget. Emarsys and Prefixbox — via marketing and search.
Declared versus Actual
Praktiker is thoroughly prepared: it has an extensive privacy notice that names Google Analytics, Google Ads, DoubleClick, Emarsys, Prefixbox, and Facebook by name, and a genuine Cookiebot consent management platform with active Consent Mode. At the time of capture, consent is declined — Google receives the signal gcs=G100, and no cookies are set during the session (Set-Cookie is zero). This is a more mature setup than most sites have.
The capture, however, reveals two problems. The first is that Google’s advertising network still receives calls even with consent declined. At +6652 ms, Google Ads measurement is sent (pagead2.googlesyndication.com/ccm/collect, with a page_view event), and at +8892–15601 ms, DoubleClick floodlight activity (ade.googlesyndication.com/ddm/activity, src=10831055, type=pageview, four calls). These are cookieless Consent Mode pings, meaning no cookies are set; but the visitor’s IP address nevertheless reaches Google’s advertising infrastructure prior to any consent — precisely the issue supervisory authorities raise regarding Consent Mode.
The second is undeclared services. Of the services that actually fired prior to consent, three are not named in the policy at all: the RoboRobo chat widget (embed.roborobo-widget.hu, chat.roborobo-widget.hu), Sentry error monitoring (o57398.ingest.sentry.io, with an envelope actually sent), and Google reCAPTCHA. Sentry, moreover, transmits data to the USA. Thus, while the advertising component is largely disclosed, three recipients remain about which the policy says nothing.
Timing Relative to Consent
The Cookiebot consent manager loads first (+2029 ms), and Consent Mode signals “declined.” Nevertheless, prior to consent, calls are made to Sentry (+3294 ms), RoboRobo (+3941 ms), reCAPTCHA (+3951 ms), and Google’s advertising network at +6652 ms and beyond. No cookies are set, but the transfer of the IP address to third-party recipients, including Google’s advertising infrastructure, took place with consent declined.
What Cannot Be Asserted from This Capture
At the time of capture, consent is declined (gcs=G100), so the calls to Google are cookieless Consent Mode pings: they set no cookies and transmit modeled, aggregated signals. The capture cannot establish that full advertising identifiers are transmitted in these calls; the IP address is transmitted at the network level, and the permissibility of such a transfer without consent is a matter of dispute with supervisory authorities rather than a settled question. Emarsys (SAP) and Prefixbox are declared in the policy; Prefixbox is a Hungarian (EU) company, Sentry is US-based, and RoboRobo is a Hungarian service. reCAPTCHA on a storefront with forms can be regarded as a protective measure; this negates neither the transfer of the IP address to Google nor the fact that it is not disclosed. Google may use edge nodes within the EU; the conclusion drawn therefore concerns the recipient’s corporate affiliation, not the location of the node. Server-side processing is not visible in a browser-based capture.
Conclusion
The Praktiker online storefront is thoroughly prepared: a detailed policy names Google’s advertising and analytics services, Emarsys, Prefixbox, and Facebook, and consent is governed by a fully functioning Cookiebot manager with active Consent Mode. Nevertheless, the implementation fails in two places. First, even with consent declined, the visitor’s IP address reaches Google’s advertising infrastructure — via Google Ads measurement and DoubleClick floodlight activity — albeit in the form of cookieless pings. Second, three services that actually fired prior to consent are not disclosed in the policy at all: the RoboRobo chat widget, Sentry monitoring (USA), and reCAPTCHA. The transfer of the IP address to undisclosed third-party recipients and to Google’s advertising network prior to consent indicates non-compliance with the requirements concerning disclosure of recipients and the proper sequencing of consent. The remedy is within the operator’s control: configure Cookiebot so that advertising and non-essential calls (including floodlight, Google Ads, Sentry, RoboRobo, reCAPTCHA) do not fire prior to consent, and add RoboRobo, Sentry, and reCAPTCHA to the policy as recipients.
How to verify: download the file and compute its checksum — sha256sum file.har (Linux, macOS) or certutil -hashfile file.har SHA256 (Windows); it must match the one shown. The conclusions apply to the scope of this measurement — see the limitations of the method.
3106367b3dc632aecf427a33bdf1154003493b2ce29beb371323354c5d383d6eWant a response from the company about this audit? → Open the tool
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RIA DigiDoc — phone · Smart-ID / Mobile-ID
Send this letter directly to the company first — before contacting the regulator it has the right to respond (GDPR Art. 12(3) — 30 days).
Тема: Запрос доступа к персональным данным (ст. 15 GDPR) — praktiker.hu Кому: [укажите адрес компании — DPO / поддержка / юридический отдел] От: [Ваше имя], [контактный email] Прошу предоставить доступ к моим персональным данным, обрабатываемым в связи с использованием сайта praktiker.hu. 1. Категории данных и цели обработки (ст. 15(1)(a)-(c)) На основании независимого технического анализа сайта прошу подтвердить и подробно раскрыть следующие категории обработки: 1) До согласия срабатывают сторонние сервисы, не названные в политике: чат-виджет RoboRobo (embed.roborobo-widget.hu на +3941 мс, chat.roborobo-widget.hu на +5601 мс), мониторинг ошибок Sentry (o57398.ingest.sentry.io на +3294 мс, с фактической отправкой envelope) и Google reCAPTCHA (www.google.com/recaptcha на +3951 мс). Все передают IP посетителя сторонним получателям, в том числе в США (Sentry, Google). Ни один из них в подробном адаткезелэши-тайекозтато Praktiker не упомянут. 2) На сайте работает менеджер согласия Cookiebot с активным Consent Mode, и на момент замера согласие отклонено (сигнал gcs=G100, Set-Cookie ноль). Тем не менее в рекламную сеть Google уходят обращения: измерение Google Ads (pagead2.googlesyndication.com/ccm/collect с событием page_view) и активность DoubleClick floodlight (ade.googlesyndication.com/ddm/activity, src=10831055, type=pageview, ×4). Это cookieless-пинги режима согласия, но IP посетителя при них всё равно достигает рекламной инфраструктуры Google до какого-либо согласия. Дополнительно до согласия обращаются Emarsys и Prefixbox. 2. Получатели, сроки хранения и передача за пределы ЕЭЗ (ст. 15(1)(c)-(d), 46) Прошу также указать полный список третьих лиц-получателей, применимые сроки хранения по каждой категории и правовые основания передачи данных за пределы ЕЭЗ, если таковая происходит. Полный технический разбор с доказательствами (сохранённый сетевой журнал, контрольная сумма SHA-256) опубликован по адресу: https://gdpru.eu/en/audits/hu-praktiker-hu/ 3. Автоматизированная обработка и профилирование (ст. 15(1)(h)) Прошу сообщить, применяется ли в отношении меня автоматизированное принятие решений или профилирование, и если да — раскрыть логику такой обработки. С уважением, [Ваше имя] [контактный email] [Страна] [Дата]
Subject: Data access request (GDPR Art. 15) — praktiker.hu To: [insert the company's address — DPO / support / legal department] From: [Your name], [contact email] I request access to my personal data processed in connection with the website praktiker.hu. 1. Categories of data and purposes of processing (Art. 15(1)(a)-(c)) Based on an independent technical analysis of the site, I request confirmation and detailed disclosure of the following categories of processing: 1) Prior to consent, third-party services not named in the policy fire: the RoboRobo chat widget (embed.roborobo-widget.hu at +3941 ms, chat.roborobo-widget.hu at +5601 ms), Sentry error monitoring (o57398.ingest.sentry.io at +3294 ms, with an envelope actually sent), and Google reCAPTCHA (www.google.com/recaptcha at +3951 ms). All transmit the visitor's IP address to third-party recipients, including in the USA (Sentry, Google). None of them is mentioned in Praktiker's detailed privacy notice (adatkezelési tájékoztató). 2) The site runs the Cookiebot consent management platform with active Consent Mode, and at the time of capture, consent is declined (signal gcs=G100, Set-Cookie zero). Nevertheless, calls are sent to Google's advertising network: Google Ads measurement (pagead2.googlesyndication.com/ccm/collect, with a page_view event) and DoubleClick floodlight activity (ade.googlesyndication.com/ddm/activity, src=10831055, type=pageview, ×4). These are cookieless Consent Mode pings, but the visitor's IP address nevertheless reaches Google's advertising infrastructure prior to any consent. Emarsys and Prefixbox additionally connect prior to consent. 2. Recipients, retention periods, and transfers outside the EEA (Art. 15(1)(c)-(d), 46) I also request the full list of third-party recipients, the applicable retention period for each category, and the legal basis for any transfer of data outside the EEA. The full technical audit with evidence (saved network log, SHA-256 checksum) is published at: https://gdpru.eu/en/audits/hu-praktiker-hu/ 3. Automated processing and profiling (Art. 15(1)(h)) Please state whether I am subject to automated decision-making or profiling, and if so, disclose the logic involved. Sincerely, [Your name] [contact email] [Country] [Date]
RIA DigiDoc — phone · Smart-ID / Mobile-ID
Where to file: Hungarian National Authority for Data Protection (NAIH) — file a complaint online →
The regulator reviews complaints in its national language. There is an officially translated template from the European Data Protection Board (EDPB) — you can use it instead of or alongside this letter: Official EDPB complaint form (PDF, your language)
Тема: Жалоба на обработку персональных данных — praktiker.hu 1. Предмет жалобы Я подаю жалобу в отношении обработки моих персональных данных сайтом praktiker.hu. 2. Обстоятельства Я посетил сайт praktiker.hu и обнаружил признаки несоответствия обработки моих персональных данных требованиям GDPR. Технический разбор, опубликованный на gdpru.eu 29.05.2026 (открытая методология, воспроизводимые измерения), документирует следующие признаки: 1) До согласия срабатывают сторонние сервисы, не названные в политике: чат-виджет RoboRobo (embed.roborobo-widget.hu на +3941 мс, chat.roborobo-widget.hu на +5601 мс), мониторинг ошибок Sentry (o57398.ingest.sentry.io на +3294 мс, с фактической отправкой envelope) и Google reCAPTCHA (www.google.com/recaptcha на +3951 мс). Все передают IP посетителя сторонним получателям, в том числе в США (Sentry, Google). Ни один из них в подробном адаткезелэши-тайекозтато Praktiker не упомянут. 2) На сайте работает менеджер согласия Cookiebot с активным Consent Mode, и на момент замера согласие отклонено (сигнал gcs=G100, Set-Cookie ноль). Тем не менее в рекламную сеть Google уходят обращения: измерение Google Ads (pagead2.googlesyndication.com/ccm/collect с событием page_view) и активность DoubleClick floodlight (ade.googlesyndication.com/ddm/activity, src=10831055, type=pageview, ×4). Это cookieless-пинги режима согласия, но IP посетителя при них всё равно достигает рекламной инфраструктуры Google до какого-либо согласия. Дополнительно до согласия обращаются Emarsys и Prefixbox. Полная техническая документация опубликована по адресу: https://gdpru.eu/en/audits/hu-praktiker-hu/ 3. Положения GDPR, соблюдение которых прошу проверить GDPR Art. 13(1)(e) + Chapter V — раскрытие получателей и трансграничная передача; ePrivacy (венгерская имплементация) — рекламные обращения в состоянии отклонённого согласия 4. Требование Прошу проверить изложенные обстоятельства и, если несоответствие подтвердится, принять меры, предусмотренные статьёй 58(2) GDPR. 5. Приложения Полная доказательная база — HAR-файл, контрольная сумма SHA-256 и цитата из политики конфиденциальности сайта, документирующая указанное противоречие — опубликована и проверяема по ссылке в пункте 2 выше. С уважением, [Ваше имя] [контактный email] [Страна] [Дата]
Subject: Complaint regarding personal data processing — praktiker.hu 1. Subject of the complaint I am filing a complaint regarding the processing of my personal data by the website praktiker.hu. 2. Circumstances I visited the website praktiker.hu and found indications that the processing of my personal data does not comply with the GDPR. The technical analysis published on gdpru.eu on 29 May 2026 (open methodology, reproducible measurements) documents the following indications: 1) Prior to consent, third-party services not named in the policy fire: the RoboRobo chat widget (embed.roborobo-widget.hu at +3941 ms, chat.roborobo-widget.hu at +5601 ms), Sentry error monitoring (o57398.ingest.sentry.io at +3294 ms, with an envelope actually sent), and Google reCAPTCHA (www.google.com/recaptcha at +3951 ms). All transmit the visitor's IP address to third-party recipients, including in the USA (Sentry, Google). None of them is mentioned in Praktiker's detailed privacy notice (adatkezelési tájékoztató). 2) The site runs the Cookiebot consent management platform with active Consent Mode, and at the time of capture, consent is declined (signal gcs=G100, Set-Cookie zero). Nevertheless, calls are sent to Google's advertising network: Google Ads measurement (pagead2.googlesyndication.com/ccm/collect, with a page_view event) and DoubleClick floodlight activity (ade.googlesyndication.com/ddm/activity, src=10831055, type=pageview, ×4). These are cookieless Consent Mode pings, but the visitor's IP address nevertheless reaches Google's advertising infrastructure prior to any consent. Emarsys and Prefixbox additionally connect prior to consent. Full technical documentation is published at: https://gdpru.eu/en/audits/hu-praktiker-hu/ 3. GDPR provisions I ask you to examine GDPR Art. 13(1)(e) + Chapter V — disclosure of recipients and cross-border transfer; ePrivacy (Hungarian implementation) — advertising calls in a declined-consent state 4. Request I request that you examine the circumstances described and, if non-compliance is confirmed, apply the measures provided for in Article 58(2) GDPR. 5. Attachments The full evidence base — the HAR file, its SHA-256 checksum and the quotation from the site's privacy policy documenting the stated contradiction — is published and verifiable at the link in point 2 above. Sincerely, [Your name] [contact email] [Country] [Date]