The T-pilet bus ticket website — nine pages, 288 requests. Technically, the picture is clean: Google Analytics stays in denied mode throughout the capture, the identifier is new on every page, and the Amplitude library loads but sends nothing. There is one discrepancy, in the banner's text: next to the equally weighted 'Nõustun' and 'Ei nõustu', it states that using the site already means agreeing to the cookie terms.
Request timeline
Declared versus actual
Transfer timings
page_view, gcs=G100.
Amplitude 5.8.0; no data submissions.
Detected trackers
- Google Analytics 4 (G-MJVX83G658) via region1.google-analytics.com — all requests with gcs=G100, a new identifier on every page. The denial is respected
- Google Tag Manager (GTM-PXZF4J4) and the legacy analytics.js — scripts load on every page; the legacy counter sends no data-collection requests
- Amplitude (cdn.amplitude.com) — the library loads on every page; no data submissions in the capture
- First party: www.tpilet.ee, webcms.tpilet.ee, uhistransport.tpilet.ee
Indicators of GDPR non-compliance
- GDPR Art. 4(11) / Art. 7(1) / Art. 5(1)(a) — the banner declares mere use of the site to be consentThe banner offers two equally weighted buttons — 'Nõustun' and 'Ei nõustu'. But the text above them reads: 'Kasutades meie veebilehte, nõustud küpsiste tingimustega' — by using our website, you agree to the cookie terms. This contradicts the refuse button and misleads the visitor: consent is given by an active act, not by using a website. A visitor who trusts the text will conclude that consent has already been obtained and that refusing changes nothing.
Context
tpilet.ee is the T-pilet website for intercity bus tickets. The site is run by T grupp OÜ (registration code 10056042, Lastekodu tn 46, Tallinn). According to its privacy policy, T grupp acts as a processor when selling tickets, while the carriers are the controllers.
The measurement is a single capture of nine pages: the homepage in Estonian, Russian, and English, the timetable, the public transport section, and news. In total, 288 requests.
Who receives data directly
Only Google — Analytics in denied mode and script loading. The Amplitude library loads but sends no data.
Declared versus actual
Technically, the site is in order. Google Analytics runs in denied mode throughout the capture: every page gets a new identifier and a first-visit marker, meaning nothing is stored between pages. The legacy Universal Analytics counter and the Amplitude library load but make no data-collection requests. There are no advertising services.
There is one discrepancy — in the banner’s wording. The buttons are done correctly: “Nõustun” and “Ei nõustu” look the same and sit side by side. But above them it says that using the site already means agreeing to the cookie terms. If that were true, the refuse button would mean nothing. If not, the text is misleading. Consent is given by pressing a button, not by opening a website.
Consent: what is proven and what is not
Proven: refusal is available on the first layer. The “Ei nõustu” button in the screenshot.
Proven: the banner declares use of the site to be consent. The banner text in the screenshot.
Proven: Google respects the denial. Every request carries gcs=G100, and the identifiers differ between pages.
Not established: the decision in the banner. It is not reflected in network requests. Denied mode throughout the capture is consistent with refusal or with no decision.
Not verified: the cookie terms. The banner links to a separate “küpsiste tingimused” page, which was not part of the capture.
Boundaries of this observation
The measurement covers the site’s public pages. No ticket was purchased. The observation records browser behavior, not server-side processing. The file has been published cleaned: Cookie headers and script bodies were removed.
Legal assessment falls to the competent authority — the Andmekaitse Inspektsioon.
Conclusion
T-pilet has set up its site carefully: equally weighted accept and refuse buttons, Google Analytics in denied mode, and no advertising. The only violation is the sentence in the banner declaring mere use of the site to be consent. It contradicts the refuse button placed directly beneath it.
Remedy: remove the sentence about consent through use of the site from the banner, leaving the choice to the buttons.
How to verify: download the file and compute its checksum — sha256sum file.har (Linux, macOS) or certutil -hashfile file.har SHA256 (Windows); it must match the one shown. The conclusions apply to the scope of this measurement — see the limitations of the method.
a03aa9fc2e8480e403612339afa1aa6d2c21fea6ac89a8f1259dc9e9ef642619Want a response from the company about this audit? → Open the tool
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RIA DigiDoc — phone · Smart-ID / Mobile-ID
Send this letter directly to the company first — before contacting the regulator it has the right to respond (GDPR Art. 12(3) — 30 days).
Тема: Запрос доступа к персональным данным (ст. 15 GDPR) — tpilet.ee Кому: [укажите адрес компании — DPO / поддержка / юридический отдел] От: [Ваше имя], [контактный email] Прошу предоставить доступ к моим персональным данным, обрабатываемым в связи с использованием сайта tpilet.ee. 1. Категории данных и цели обработки (ст. 15(1)(a)-(c)) На основании независимого технического анализа сайта прошу подтвердить и подробно раскрыть следующие категории обработки: 1) Баннер предлагает две равнозначные кнопки — «Nõustun» и «Ei nõustu». Но текст над ними гласит: «Kasutades meie veebilehte, nõustud küpsiste tingimustega» — пользуясь нашим сайтом, ты соглашаешься с условиями cookie. Это противоречит кнопке отказа и вводит посетителя в заблуждение: согласие даётся активным действием, а не фактом пользования сайтом. Посетитель, поверивший тексту, решит, что согласие уже получено и отказ ничего не меняет. 2. Получатели, сроки хранения и передача за пределы ЕЭЗ (ст. 15(1)(c)-(d), 46) Прошу также указать полный список третьих лиц-получателей, применимые сроки хранения по каждой категории и правовые основания передачи данных за пределы ЕЭЗ, если таковая происходит. Полный технический разбор с доказательствами (сохранённый сетевой журнал, контрольная сумма SHA-256) опубликован по адресу: https://gdpru.eu/en/audits/ee-tpilet-ee/ 3. Автоматизированная обработка и профилирование (ст. 15(1)(h)) Прошу сообщить, применяется ли в отношении меня автоматизированное принятие решений или профилирование, и если да — раскрыть логику такой обработки. С уважением, [Ваше имя] [контактный email] [Страна] [Дата]
Subject: Data access request (GDPR Art. 15) — tpilet.ee To: [insert the company's address — DPO / support / legal department] From: [Your name], [contact email] I request access to my personal data processed in connection with the website tpilet.ee. 1. Categories of data and purposes of processing (Art. 15(1)(a)-(c)) Based on an independent technical analysis of the site, I request confirmation and detailed disclosure of the following categories of processing: 1) The banner offers two equally weighted buttons — 'Nõustun' and 'Ei nõustu'. But the text above them reads: 'Kasutades meie veebilehte, nõustud küpsiste tingimustega' — by using our website, you agree to the cookie terms. This contradicts the refuse button and misleads the visitor: consent is given by an active act, not by using a website. A visitor who trusts the text will conclude that consent has already been obtained and that refusing changes nothing. 2. Recipients, retention periods, and transfers outside the EEA (Art. 15(1)(c)-(d), 46) I also request the full list of third-party recipients, the applicable retention period for each category, and the legal basis for any transfer of data outside the EEA. The full technical audit with evidence (saved network log, SHA-256 checksum) is published at: https://gdpru.eu/en/audits/ee-tpilet-ee/ 3. Automated processing and profiling (Art. 15(1)(h)) Please state whether I am subject to automated decision-making or profiling, and if so, disclose the logic involved. Sincerely, [Your name] [contact email] [Country] [Date]
Teema: Isikuandmetele juurdepääsu taotlus (IKÜM art 15) — tpilet.ee Kellele: [märkige ettevõtte aadress — DPO / tugi / juriidiline osakond] Kellelt: [Teie nimi], [kontakt-e-post] Palun anda mulle juurdepääs minu isikuandmetele, mida töödeldakse seoses veebisaidi tpilet.ee kasutamisega. 1. Andmekategooriad ja töötlemise eesmärgid (IKÜM art 15(1)(a)-(c)) Sõltumatu tehnilise analüüsi põhjal palun kinnitada ja üksikasjalikult avaldada järgmised töötlemiskategooriad: 1) Bänner pakub kahte võrdväärset nuppu – „Nõustun“ ja „Ei nõustu“. Kuid nende kohal olev tekst ütleb: „Kasutades meie veebilehte, nõustud küpsiste tingimustega.“ See on vastuolus keeldumisnupuga ja eksitab külastajat: nõusolek antakse aktiivse tegevusega, mitte veebilehe kasutamisega. Teksti uskuv külastaja arvab, et nõusolek on juba saadud ja keeldumine ei muuda midagi. 2. Vastuvõtjad, säilitustähtajad ja edastamine väljapoole EMP-d (IKÜM art 15(1)(c)-(d), 46) Palun samuti esitada täielik loetelu kolmandatest isikutest vastuvõtjatest, iga kategooria puhul kohaldatavad säilitustähtajad ning andmete EMP-välisele edastamisele kohaldatav õiguslik alus, kui selline edastamine toimub. Täielik tehniline analüüs koos tõenditega (salvestatud võrgulogi, SHA-256 kontrollsumma) on avaldatud aadressil: https://gdpru.eu/en/audits/ee-tpilet-ee/ 3. Automatiseeritud töötlemine ja profiilianalüüs (IKÜM art 15(1)(h)) Palun teatada, kas minu suhtes kohaldatakse automatiseeritud otsuste tegemist või profiilianalüüsi, ning kui jah, siis avaldada selle loogika. Lugupidamisega, [Teie nimi] [kontakt-e-post] [Riik] [Kuupäev]
RIA DigiDoc — phone · Smart-ID / Mobile-ID
Where to file: Estonian Data Protection Inspectorate (AKI) — write to info@aki.ee
Important: AKI only handles submissions in Estonian. Translate the letter before sending.
The regulator reviews complaints in its national language. There is an officially translated template from the European Data Protection Board (EDPB) — you can use it instead of or alongside this letter: Official EDPB complaint form (PDF, your language)
Тема: Жалоба на обработку персональных данных — tpilet.ee 1. Предмет жалобы Я подаю жалобу в отношении обработки моих персональных данных сайтом tpilet.ee. 2. Обстоятельства Я посетил сайт tpilet.ee и обнаружил признаки несоответствия обработки моих персональных данных требованиям GDPR. Технический разбор, опубликованный на gdpru.eu 30.09.2026 (открытая методология, воспроизводимые измерения), документирует следующие признаки: 1) Баннер предлагает две равнозначные кнопки — «Nõustun» и «Ei nõustu». Но текст над ними гласит: «Kasutades meie veebilehte, nõustud küpsiste tingimustega» — пользуясь нашим сайтом, ты соглашаешься с условиями cookie. Это противоречит кнопке отказа и вводит посетителя в заблуждение: согласие даётся активным действием, а не фактом пользования сайтом. Посетитель, поверивший тексту, решит, что согласие уже получено и отказ ничего не меняет. Полная техническая документация опубликована по адресу: https://gdpru.eu/en/audits/ee-tpilet-ee/ 3. Положения GDPR, соблюдение которых прошу проверить GDPR Art. 4(11) / Art. 7(1) / Art. 5(1)(a) — баннер объявляет согласием само пользование сайтом 4. Требование Прошу проверить изложенные обстоятельства и, если несоответствие подтвердится, принять меры, предусмотренные статьёй 58(2) GDPR. 5. Приложения Полная доказательная база — HAR-файл, контрольная сумма SHA-256 и цитата из политики конфиденциальности сайта, документирующая указанное противоречие — опубликована и проверяема по ссылке в пункте 2 выше. С уважением, [Ваше имя] [контактный email] [Страна] [Дата]
Subject: Complaint regarding personal data processing — tpilet.ee 1. Subject of the complaint I am filing a complaint regarding the processing of my personal data by the website tpilet.ee. 2. Circumstances I visited the website tpilet.ee and found indications that the processing of my personal data does not comply with the GDPR. The technical analysis published on gdpru.eu on 30 September 2026 (open methodology, reproducible measurements) documents the following indications: 1) The banner offers two equally weighted buttons — 'Nõustun' and 'Ei nõustu'. But the text above them reads: 'Kasutades meie veebilehte, nõustud küpsiste tingimustega' — by using our website, you agree to the cookie terms. This contradicts the refuse button and misleads the visitor: consent is given by an active act, not by using a website. A visitor who trusts the text will conclude that consent has already been obtained and that refusing changes nothing. Full technical documentation is published at: https://gdpru.eu/en/audits/ee-tpilet-ee/ 3. GDPR provisions I ask you to examine GDPR Art. 4(11) / Art. 7(1) / Art. 5(1)(a) — the banner declares mere use of the site to be consent 4. Request I request that you examine the circumstances described and, if non-compliance is confirmed, apply the measures provided for in Article 58(2) GDPR. 5. Attachments The full evidence base — the HAR file, its SHA-256 checksum and the quotation from the site's privacy policy documenting the stated contradiction — is published and verifiable at the link in point 2 above. Sincerely, [Your name] [contact email] [Country] [Date]
1. Kaebuse ese Esitan kaebuse seoses minu isikuandmete töötlemisega veebisaidil tpilet.ee. 2. Asjaolud Külastasin veebisaiti tpilet.ee ja tuvastasin märke sellest, et minu isikuandmete töötlemine ei vasta isikuandmete kaitse üldmääruse (IKÜM) nõuetele. Tehniline analüüs, mis on avaldatud aadressil gdpru.eu 30.09.2026 (avatud metoodika, korratavad mõõtmised), dokumenteerib järgmist: 1) Bänner pakub kahte võrdväärset nuppu – „Nõustun“ ja „Ei nõustu“. Kuid nende kohal olev tekst ütleb: „Kasutades meie veebilehte, nõustud küpsiste tingimustega.“ See on vastuolus keeldumisnupuga ja eksitab külastajat: nõusolek antakse aktiivse tegevusega, mitte veebilehe kasutamisega. Teksti uskuv külastaja arvab, et nõusolek on juba saadud ja keeldumine ei muuda midagi. Täielik tehniline dokumentatsioon on avaldatud aadressil: https://gdpru.eu/en/audits/ee-tpilet-ee/ 3. Sätted, mille järgimist palun kontrollida IKÜM art 4 p 11 / art 7 lg 1 / art 5 lg 1 p a — bänner käsitleb nõusolekuna juba veebilehe kasutamist 4. Nõue Palun kontrollida kirjeldatud asjaolusid ja mittevastavuse kinnitamisel kohaldada IKÜM artikli 58 lõikes 2 ette nähtud meetmeid. 5. Lisad Täielik tõendusmaterjal — HAR-fail, kontrollsumma SHA-256 ning veebisaidi privaatsuspoliitika tsitaat, mis dokumenteerib nimetatud vastuolu — on avaldatud ja kontrollitav punktis 2 viidatud lingil. Lugupidamisega, [Teie nimi] [kontakt-e-post] [Riik] [Kuupäev]
