The Rademar online store — two pages, 502 requests. Google runs in denied mode, but the Hotjar session recording service and the Klaviyo marketing platform load before any choice, and after refusal Algolia keeps receiving lists of viewed products with a persistent identifier. The policy names not a single data recipient and does not mention the right to complain to a supervisory authority. And the banner declares mere use of the site to be consent.
Request timeline
Declared versus actual
Transfer timings
The Hotjar session recording script.
The Klaviyo analytics module.
IP-based geolocation.
gcs=G100, consent mode records the refusal.
'Hits Viewed' with a persistent user identifier.
Detected trackers
- Hotjar (static.hotjar.com, script.hotjar.com, vc.hotjar.io) — a session recording service; script at +0.7 s before any choice, a request to the session counter at +80 s
- Klaviyo (static.klaviyo.com, static-tracking.klaviyo.com, a.klaviyo.com) — a marketing platform; analytics scripts and IP-based geolocation on every page before any choice
- Algolia Insights (insights.algolia.io) — product view events with a persistent user identifier after refusal
- Google Analytics 4 (G-T8Z2TBYLLM) and Google Ads AW-861410052 — gcs=G100; after refusal, the mode records the denial. The denial is respected
- CookieScript (cdn.cookie-script.com) — consent platform
- First party: rademar.ee, graphql.rademar.ee, api.rademar.ee; images — KeyCDN (kxcdn.com); search — Algolia
Indicators of GDPR non-compliance
- ePrivacy — Directive 2002/58/EC, Art. 5(3) (in conjunction with GDPR Art. 6(1)(a)) — Hotjar and Klaviyo before any choice, Algolia after refusalGoogle respects denied mode on the site. The other services do not. At +0.7 s, before any choice, the Hotjar session recording service loads, and at +80 s the browser contacts its session counter. At +1.0 s, the scripts of the Klaviyo marketing platform load, including its analytics module, and on every page Klaviyo determines the visitor's location from their IP. After the visitor refused — on the second page, Google consent mode records a denial updated by their decision — the Algolia Insights service receives 'Hits Viewed' events at +109, +118, and +122 s. These are lists of products the visitor saw on the page, together with a persistent user identifier that is the same in all events.
- GDPR Art. 13(1)(e), 13(2)(d) / Art. 5(1)(a) — recipients not named, no right to complain to a supervisory authorityRademar OÜ's privacy policy names not a single data recipient: not Google, Hotjar, Klaviyo, or Algolia. About analytics, it says that log data 'does not make it possible to identify a person', although Hotjar, Klaviyo, and Algolia work with identifiers. The policy contains no right to lodge a complaint with a supervisory authority: complaints are to be made to the company itself, using its contact details.
- GDPR Art. 4(11) / Art. 7(1) / Art. 5(1)(a) — the banner declares mere use of the site to be consentThe first layer of the CookieScript banner has 'Nõustu kõigiga' and 'Keeldu kõigist'. But the text above the buttons reads: 'Meie veebisaiti kasutades nõustute kooskõlas meie küpsisepoliitikaga kõikide küpsistega' — by using our website, you agree to all cookies. This contradicts the refuse button and misleads the visitor: consent is given by an active act, not by using a website.
Context
rademar.ee is the Rademar online store for sporting goods and clothing. The controller is Rademar OÜ (registration code 10235879, Värvi 14, Tallinn). Consent is managed by CookieScript, catalogue search runs on Algolia, and marketing on Klaviyo.
The measurement is a single capture of two pages: the homepage and the privacy policy. In total, 502 requests, most of them product images.
Who receives data directly
Hotjar and Klaviyo — before any choice. Algolia — after refusal. Google — Analytics and Ads in denied mode. CookieScript — as the consent platform.
Declared versus actual
First — Hotjar and Klaviyo do not wait for a choice. 0.7 seconds after entry, Hotjar loads — a service that records mouse movements, clicks, and scrolling. At +80 s, the browser contacts its session counter. A second later, Klaviyo’s scripts load, including the analytics module, and Klaviyo determines the visitor’s location by IP — on both pages. Google, meanwhile, runs in denied mode, as it should.
Second — after refusal, Algolia carries on. The refusal is visible through Google consent mode: on the second page, the denial is updated by the visitor’s decision. After that, Algolia Insights receives “Hits Viewed” events three times — lists of products the visitor saw, with one and the same persistent identifier. This is behavioural analytics of a shopper after they have refused it.
Third — the policy is silent about recipients and the supervisory authority. Rademar’s policy names no external company. It describes analytics as anonymised. It suggests complaining to the company itself; the right to lodge a complaint with the Andmekaitse Inspektsioon is absent from the text.
Fourth — the banner declares use of the site to be consent. Above the buttons it says: by using the website, you agree to all cookies. The “Keeldu kõigist” button next to it contradicts this.
Consent: what is proven and what is not
Proven: Hotjar and Klaviyo load before any choice. Hotjar at +0.7 s, Klaviyo at +1.0 s, geolocation at +1.7 s.
Proven: a refusal took place. From +84.8 s, Google consent mode transmits a denial updated by the visitor’s decision.
Proven: Algolia receives events after refusal. Three “Hits Viewed” events with the same user identifier.
Proven: Google respects the denial. Every request carries gcs=G100.
Not established: the exact moment of refusal. CookieScript does not send the decision to a server; the refusal is established from Google consent mode. The request to the Hotjar counter at +80 s is therefore classed as “before or during the choice”.
Not established: whether Hotjar records. The script is loaded and the session counter is contacted, but there is no transmission of a recording in the capture.
Boundaries of this observation
The measurement covers the homepage and the policy page. The catalogue, cart, and checkout were not examined. The observation records browser behavior, not server-side processing. The file has been published cleaned: Cookie headers were removed. The Algolia user identifier is not reproduced in full in this review.
Legal assessment falls to the competent authority — the Andmekaitse Inspektsioon.
Conclusion
Rademar has configured Google correctly, but not the rest. The session recording service and the marketing platform load before any choice, and search analytics keeps collecting viewed products after refusal. The policy names no recipients and does not mention the right to complain to a supervisory authority, while the banner declares mere use of the site to be consent.
Remedy: bring Hotjar, Klaviyo, and Algolia Insights under CookieScript and do not load them without consent; stop sending Algolia events after refusal; name all data recipients in the policy and add the right to lodge a complaint with the Andmekaitse Inspektsioon; remove the sentence about consent through use of the site from the banner.
How to verify: download the file and compute its checksum — sha256sum file.har (Linux, macOS) or certutil -hashfile file.har SHA256 (Windows); it must match the one shown. The conclusions apply to the scope of this measurement — see the limitations of the method.
5fac4ece64549ecda70baf2328c40b1fcfe4803bcdf1a69ad16aff22b4dd03f2
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Тема: Запрос доступа к персональным данным (ст. 15 GDPR) — rademar.ee Кому: [укажите адрес компании — DPO / поддержка / юридический отдел] От: [Ваше имя], [контактный email] Прошу предоставить доступ к моим персональным данным, обрабатываемым в связи с использованием сайта rademar.ee. 1. Категории данных и цели обработки (ст. 15(1)(a)-(c)) На основании независимого технического анализа сайта прошу подтвердить и подробно раскрыть следующие категории обработки: 1) Google на сайте соблюдает режим запрета. Остальные сервисы — нет. На +0,7 с, до какого-либо выбора, загружается сервис записи сессий Hotjar, а на +80 с браузер обращается к его счётчику сеансов. На +1,0 с загружаются сценарии маркетинговой платформы Klaviyo, включая её модуль аналитики, и на каждой странице Klaviyo определяет местоположение посетителя по IP. После того как посетитель отказался — режим согласия Google на второй странице фиксирует запрет, обновлённый его решением, — сервис Algolia Insights на +109, +118 и +122 с получает события «Hits Viewed». Это списки товаров, которые посетитель видел на странице, вместе с постоянным идентификатором пользователя, одинаковым во всех событиях. 2) Политика конфиденциальности Rademar OÜ не называет ни одного получателя данных: ни Google, ни Hotjar, ни Klaviyo, ни Algolia. Об аналитике она говорит, что данные журналов «не позволяют идентифицировать человека», хотя Hotjar, Klaviyo и Algolia работают с идентификаторами. Права на жалобу в надзорный орган политика не содержит: жаловаться предлагается самой компании по её контактным данным. 3) На первом слое баннера CookieScript есть «Nõustu kõigiga» и «Keeldu kõigist». Но текст над кнопками гласит: «Meie veebisaiti kasutades nõustute kooskõlas meie küpsisepoliitikaga kõikide küpsistega» — пользуясь сайтом, вы соглашаетесь со всеми cookie. Это противоречит кнопке отказа и вводит посетителя в заблуждение: согласие даётся активным действием, а не фактом пользования сайтом. 2. Получатели, сроки хранения и передача за пределы ЕЭЗ (ст. 15(1)(c)-(d), 46) Прошу также указать полный список третьих лиц-получателей, применимые сроки хранения по каждой категории и правовые основания передачи данных за пределы ЕЭЗ, если таковая происходит. Полный технический разбор с доказательствами (сохранённый сетевой журнал, контрольная сумма SHA-256) опубликован по адресу: https://gdpru.eu/en/audits/ee-rademar-ee/ 3. Автоматизированная обработка и профилирование (ст. 15(1)(h)) Прошу сообщить, применяется ли в отношении меня автоматизированное принятие решений или профилирование, и если да — раскрыть логику такой обработки. С уважением, [Ваше имя] [контактный email] [Страна] [Дата]
Subject: Data access request (GDPR Art. 15) — rademar.ee To: [insert the company's address — DPO / support / legal department] From: [Your name], [contact email] I request access to my personal data processed in connection with the website rademar.ee. 1. Categories of data and purposes of processing (Art. 15(1)(a)-(c)) Based on an independent technical analysis of the site, I request confirmation and detailed disclosure of the following categories of processing: 1) Google respects denied mode on the site. The other services do not. At +0.7 s, before any choice, the Hotjar session recording service loads, and at +80 s the browser contacts its session counter. At +1.0 s, the scripts of the Klaviyo marketing platform load, including its analytics module, and on every page Klaviyo determines the visitor's location from their IP. After the visitor refused — on the second page, Google consent mode records a denial updated by their decision — the Algolia Insights service receives 'Hits Viewed' events at +109, +118, and +122 s. These are lists of products the visitor saw on the page, together with a persistent user identifier that is the same in all events. 2) Rademar OÜ's privacy policy names not a single data recipient: not Google, Hotjar, Klaviyo, or Algolia. About analytics, it says that log data 'does not make it possible to identify a person', although Hotjar, Klaviyo, and Algolia work with identifiers. The policy contains no right to lodge a complaint with a supervisory authority: complaints are to be made to the company itself, using its contact details. 3) The first layer of the CookieScript banner has 'Nõustu kõigiga' and 'Keeldu kõigist'. But the text above the buttons reads: 'Meie veebisaiti kasutades nõustute kooskõlas meie küpsisepoliitikaga kõikide küpsistega' — by using our website, you agree to all cookies. This contradicts the refuse button and misleads the visitor: consent is given by an active act, not by using a website. 2. Recipients, retention periods, and transfers outside the EEA (Art. 15(1)(c)-(d), 46) I also request the full list of third-party recipients, the applicable retention period for each category, and the legal basis for any transfer of data outside the EEA. The full technical audit with evidence (saved network log, SHA-256 checksum) is published at: https://gdpru.eu/en/audits/ee-rademar-ee/ 3. Automated processing and profiling (Art. 15(1)(h)) Please state whether I am subject to automated decision-making or profiling, and if so, disclose the logic involved. Sincerely, [Your name] [contact email] [Country] [Date]
Teema: Isikuandmetele juurdepääsu taotlus (IKÜM art 15) — rademar.ee Kellele: [märkige ettevõtte aadress — DPO / tugi / juriidiline osakond] Kellelt: [Teie nimi], [kontakt-e-post] Palun anda mulle juurdepääs minu isikuandmetele, mida töödeldakse seoses veebisaidi rademar.ee kasutamisega. 1. Andmekategooriad ja töötlemise eesmärgid (IKÜM art 15(1)(a)-(c)) Sõltumatu tehnilise analüüsi põhjal palun kinnitada ja üksikasjalikult avaldada järgmised töötlemiskategooriad: 1) Google järgib veebilehel keelurežiimi. Ülejäänud teenused aga mitte. +0,7 s juures, enne mis tahes valikut, laaditakse seansisalvestusteenus Hotjar ning +80 s juures pöördub brauser selle seansiloenduri poole. +1,0 s juures laaditakse turundusplatvormi Klaviyo skriptid, sh selle analüütikamoodul, ning igal lehel määrab Klaviyo külastaja asukoha IP-aadressi järgi. Pärast seda, kui külastaja keeldus – Google'i nõusolekurežiim fikseerib teisel lehel tema otsusega uuendatud keelu –, saab teenus Algolia Insights +109, +118 ja +122 s juures sündmused „Hits Viewed“. Need on loetelud toodetest, mida külastaja lehel nägi, koos kasutaja püsiva identifikaatoriga, mis on kõigis sündmustes sama. 2) Rademar OÜ privaatsuspoliitika ei nimeta ühtegi andmete vastuvõtjat: ei Google'it, Hotjari, Klaviyot ega Algoliat. Analüütika kohta öeldakse, et logifailide andmed „ei võimalda isikut identifitseerida“, kuigi Hotjar, Klaviyo ja Algolia töötavad identifikaatoritega. Õigust esitada kaebus järelevalveasutusele privaatsuspoliitikas ei ole: kaebust soovitatakse esitada ettevõttele endale selle kontaktandmetel. 3) CookieScripti bänneri esimesel kihil on „Nõustu kõigiga“ ja „Keeldu kõigist“. Kuid nuppude kohal olev tekst ütleb: „Meie veebisaiti kasutades nõustute kooskõlas meie küpsisepoliitikaga kõikide küpsistega.“ See on vastuolus keeldumisnupuga ja eksitab külastajat: nõusolek antakse aktiivse tegevusega, mitte veebilehe kasutamisega. 2. Vastuvõtjad, säilitustähtajad ja edastamine väljapoole EMP-d (IKÜM art 15(1)(c)-(d), 46) Palun samuti esitada täielik loetelu kolmandatest isikutest vastuvõtjatest, iga kategooria puhul kohaldatavad säilitustähtajad ning andmete EMP-välisele edastamisele kohaldatav õiguslik alus, kui selline edastamine toimub. Täielik tehniline analüüs koos tõenditega (salvestatud võrgulogi, SHA-256 kontrollsumma) on avaldatud aadressil: https://gdpru.eu/en/audits/ee-rademar-ee/ 3. Automatiseeritud töötlemine ja profiilianalüüs (IKÜM art 15(1)(h)) Palun teatada, kas minu suhtes kohaldatakse automatiseeritud otsuste tegemist või profiilianalüüsi, ning kui jah, siis avaldada selle loogika. Lugupidamisega, [Teie nimi] [kontakt-e-post] [Riik] [Kuupäev]
RIA DigiDoc — phone · Smart-ID / Mobile-ID
Where to file: Estonian Data Protection Inspectorate (AKI) — write to info@aki.ee
Important: AKI only handles submissions in Estonian. Translate the letter before sending.
The regulator reviews complaints in its national language. There is an officially translated template from the European Data Protection Board (EDPB) — you can use it instead of or alongside this letter: Official EDPB complaint form (PDF, your language)
Тема: Жалоба на обработку персональных данных — rademar.ee 1. Предмет жалобы Я подаю жалобу в отношении обработки моих персональных данных сайтом rademar.ee. 2. Обстоятельства Я посетил сайт rademar.ee и обнаружил признаки несоответствия обработки моих персональных данных требованиям GDPR. Технический разбор, опубликованный на gdpru.eu 01.10.2026 (открытая методология, воспроизводимые измерения), документирует следующие признаки: 1) Google на сайте соблюдает режим запрета. Остальные сервисы — нет. На +0,7 с, до какого-либо выбора, загружается сервис записи сессий Hotjar, а на +80 с браузер обращается к его счётчику сеансов. На +1,0 с загружаются сценарии маркетинговой платформы Klaviyo, включая её модуль аналитики, и на каждой странице Klaviyo определяет местоположение посетителя по IP. После того как посетитель отказался — режим согласия Google на второй странице фиксирует запрет, обновлённый его решением, — сервис Algolia Insights на +109, +118 и +122 с получает события «Hits Viewed». Это списки товаров, которые посетитель видел на странице, вместе с постоянным идентификатором пользователя, одинаковым во всех событиях. 2) Политика конфиденциальности Rademar OÜ не называет ни одного получателя данных: ни Google, ни Hotjar, ни Klaviyo, ни Algolia. Об аналитике она говорит, что данные журналов «не позволяют идентифицировать человека», хотя Hotjar, Klaviyo и Algolia работают с идентификаторами. Права на жалобу в надзорный орган политика не содержит: жаловаться предлагается самой компании по её контактным данным. 3) На первом слое баннера CookieScript есть «Nõustu kõigiga» и «Keeldu kõigist». Но текст над кнопками гласит: «Meie veebisaiti kasutades nõustute kooskõlas meie küpsisepoliitikaga kõikide küpsistega» — пользуясь сайтом, вы соглашаетесь со всеми cookie. Это противоречит кнопке отказа и вводит посетителя в заблуждение: согласие даётся активным действием, а не фактом пользования сайтом. Полная техническая документация опубликована по адресу: https://gdpru.eu/en/audits/ee-rademar-ee/ 3. Положения GDPR, соблюдение которых прошу проверить ePrivacy — Директива 2002/58/EC, ст. 5(3) (в связке с GDPR Art. 6(1)(a)) — Hotjar и Klaviyo до выбора, Algolia после отказа; GDPR Art. 13(1)(e), 13(2)(d) / Art. 5(1)(a) — получатели не названы, права на жалобу в надзорный орган нет; GDPR Art. 4(11) / Art. 7(1) / Art. 5(1)(a) — баннер объявляет согласием само пользование сайтом 4. Требование Прошу проверить изложенные обстоятельства и, если несоответствие подтвердится, принять меры, предусмотренные статьёй 58(2) GDPR. 5. Приложения Полная доказательная база — HAR-файл, контрольная сумма SHA-256 и цитата из политики конфиденциальности сайта, документирующая указанное противоречие — опубликована и проверяема по ссылке в пункте 2 выше. С уважением, [Ваше имя] [контактный email] [Страна] [Дата]
Subject: Complaint regarding personal data processing — rademar.ee 1. Subject of the complaint I am filing a complaint regarding the processing of my personal data by the website rademar.ee. 2. Circumstances I visited the website rademar.ee and found indications that the processing of my personal data does not comply with the GDPR. The technical analysis published on gdpru.eu on 1 October 2026 (open methodology, reproducible measurements) documents the following indications: 1) Google respects denied mode on the site. The other services do not. At +0.7 s, before any choice, the Hotjar session recording service loads, and at +80 s the browser contacts its session counter. At +1.0 s, the scripts of the Klaviyo marketing platform load, including its analytics module, and on every page Klaviyo determines the visitor's location from their IP. After the visitor refused — on the second page, Google consent mode records a denial updated by their decision — the Algolia Insights service receives 'Hits Viewed' events at +109, +118, and +122 s. These are lists of products the visitor saw on the page, together with a persistent user identifier that is the same in all events. 2) Rademar OÜ's privacy policy names not a single data recipient: not Google, Hotjar, Klaviyo, or Algolia. About analytics, it says that log data 'does not make it possible to identify a person', although Hotjar, Klaviyo, and Algolia work with identifiers. The policy contains no right to lodge a complaint with a supervisory authority: complaints are to be made to the company itself, using its contact details. 3) The first layer of the CookieScript banner has 'Nõustu kõigiga' and 'Keeldu kõigist'. But the text above the buttons reads: 'Meie veebisaiti kasutades nõustute kooskõlas meie küpsisepoliitikaga kõikide küpsistega' — by using our website, you agree to all cookies. This contradicts the refuse button and misleads the visitor: consent is given by an active act, not by using a website. Full technical documentation is published at: https://gdpru.eu/en/audits/ee-rademar-ee/ 3. GDPR provisions I ask you to examine ePrivacy — Directive 2002/58/EC, Art. 5(3) (in conjunction with GDPR Art. 6(1)(a)) — Hotjar and Klaviyo before any choice, Algolia after refusal; GDPR Art. 13(1)(e), 13(2)(d) / Art. 5(1)(a) — recipients not named, no right to complain to a supervisory authority; GDPR Art. 4(11) / Art. 7(1) / Art. 5(1)(a) — the banner declares mere use of the site to be consent 4. Request I request that you examine the circumstances described and, if non-compliance is confirmed, apply the measures provided for in Article 58(2) GDPR. 5. Attachments The full evidence base — the HAR file, its SHA-256 checksum and the quotation from the site's privacy policy documenting the stated contradiction — is published and verifiable at the link in point 2 above. Sincerely, [Your name] [contact email] [Country] [Date]
1. Kaebuse ese Esitan kaebuse seoses minu isikuandmete töötlemisega veebisaidil rademar.ee. 2. Asjaolud Külastasin veebisaiti rademar.ee ja tuvastasin märke sellest, et minu isikuandmete töötlemine ei vasta isikuandmete kaitse üldmääruse (IKÜM) nõuetele. Tehniline analüüs, mis on avaldatud aadressil gdpru.eu 01.10.2026 (avatud metoodika, korratavad mõõtmised), dokumenteerib järgmist: 1) Google järgib veebilehel keelurežiimi. Ülejäänud teenused aga mitte. +0,7 s juures, enne mis tahes valikut, laaditakse seansisalvestusteenus Hotjar ning +80 s juures pöördub brauser selle seansiloenduri poole. +1,0 s juures laaditakse turundusplatvormi Klaviyo skriptid, sh selle analüütikamoodul, ning igal lehel määrab Klaviyo külastaja asukoha IP-aadressi järgi. Pärast seda, kui külastaja keeldus – Google'i nõusolekurežiim fikseerib teisel lehel tema otsusega uuendatud keelu –, saab teenus Algolia Insights +109, +118 ja +122 s juures sündmused „Hits Viewed“. Need on loetelud toodetest, mida külastaja lehel nägi, koos kasutaja püsiva identifikaatoriga, mis on kõigis sündmustes sama. 2) Rademar OÜ privaatsuspoliitika ei nimeta ühtegi andmete vastuvõtjat: ei Google'it, Hotjari, Klaviyot ega Algoliat. Analüütika kohta öeldakse, et logifailide andmed „ei võimalda isikut identifitseerida“, kuigi Hotjar, Klaviyo ja Algolia töötavad identifikaatoritega. Õigust esitada kaebus järelevalveasutusele privaatsuspoliitikas ei ole: kaebust soovitatakse esitada ettevõttele endale selle kontaktandmetel. 3) CookieScripti bänneri esimesel kihil on „Nõustu kõigiga“ ja „Keeldu kõigist“. Kuid nuppude kohal olev tekst ütleb: „Meie veebisaiti kasutades nõustute kooskõlas meie küpsisepoliitikaga kõikide küpsistega.“ See on vastuolus keeldumisnupuga ja eksitab külastajat: nõusolek antakse aktiivse tegevusega, mitte veebilehe kasutamisega. Täielik tehniline dokumentatsioon on avaldatud aadressil: https://gdpru.eu/en/audits/ee-rademar-ee/ 3. Sätted, mille järgimist palun kontrollida Eraelu puutumatust ja elektroonilist sidet käsitlev direktiiv 2002/58/EÜ art 5 lg 3 (koostoimes IKÜM art 6 lg 1 p-ga a) — Hotjar ja Klaviyo enne valikut, Algolia pärast keeldumist; IKÜM art 13 lg 1 p e, art 13 lg 2 p d / art 5 lg 1 p a — vastuvõtjad on nimetamata, õigust esitada kaebus järelevalveasutusele ei ole; IKÜM art 4 p 11 / art 7 lg 1 / art 5 lg 1 p a — bänner käsitleb nõusolekuna juba veebilehe kasutamist 4. Nõue Palun kontrollida kirjeldatud asjaolusid ja mittevastavuse kinnitamisel kohaldada IKÜM artikli 58 lõikes 2 ette nähtud meetmeid. 5. Lisad Täielik tõendusmaterjal — HAR-fail, kontrollsumma SHA-256 ning veebisaidi privaatsuspoliitika tsitaat, mis dokumenteerib nimetatud vastuolu — on avaldatud ja kontrollitav punktis 2 viidatud lingil. Lugupidamisega, [Teie nimi] [kontakt-e-post] [Riik] [Kuupäev]