The Arvutitark computer equipment store — one page load and six section navigations, 165 requests. The capture contains not a single analytics or advertising request; the only third-party addresses are Google fonts. But there is no refusal on the first layer of the banner, and the 2018 policy says nothing about the cookies, analytics and advertising the banner announces, and lacks the right to withdraw consent.
Request timeline
Declared versus actual
Transfer timings
Google fonts; not named in the policy.
Cloudflare bot check (/cdn-cgi/challenge-platform).
Last navigation in the capture, no third-party requests.
Detected trackers
- Google Fonts (fonts.googleapis.com, fonts.gstatic.com) — fonts; the only third-party addresses in the capture
- Cloudflare — site infrastructure and bot check (/cdn-cgi/challenge-platform)
- No analytics or advertising requests in the capture
- First party: arvutitark.ee, media.arvutitark.ee, cms.arvutitark.ee, static.arvutitark.ee
Indicators of GDPR non-compliance
- GDPR Art. 4(11) / Art. 7(3) — no refusal on the first layer of the bannerThe first layer of the banner offers 'Haldan' and 'Nõustun'. There is no refusal button. To refuse, the visitor must open the settings, leave the 'Analüütilised küpsised' and 'Turundusküpsised' boxes unchecked and press 'Kinnitan'. Consent takes a single click, refusal at least two. Meanwhile the banner names the purposes outright: personalised advertising or content and traffic analysis.
- GDPR Art. 13(1)(c), 13(1)(e) / Art. 5(1)(a) — the policy says nothing about cookies, analytics or advertisingThe personal data protection terms of Arvutitark OÜ (last updated 29.05.2018) mention neither cookies, nor web analytics, nor advertising. The banner, meanwhile, states that cookies are used for personalised advertising and traffic analysis. The purposes, legal bases and recipients of this processing are described nowhere. Google Fonts and Cloudflare, which receive browser requests in the capture, are not named in the policy. Nor is the crypto payment intermediary CoinsPaid, to which the site directs the buyer when paying in cryptocurrency.
- GDPR Art. 13(2)(c) — no right to withdraw consentThe policy refers to the customer's consent (sections 3 and 6.3), and the banner asks for consent to cookies. But the list of customer rights (section 5) does not include the right to withdraw consent at any time.
Context
arvutitark.ee is the online store and showroom chain of computer retailer Arvutitark: sales, instalment credit through lenders, repairs and warranty service, and payment in cryptocurrency through the intermediary CoinsPaid. The controller is Arvutitark OÜ (registration code 12494674, Järveotsa tee 50c, Tallinn). The cookie banner is the site’s own; there is no external consent platform in the capture.
The measurement is a single capture: the crypto payments page and six section navigations without reload. In total, 165 requests over 43 seconds, most of them application scripts and images.
Who receives data directly
Google — fonts. Cloudflare — site infrastructure and bot check. For cryptocurrency payments — the intermediary CoinsPaid (according to the screenshots).
Declared versus actual
First — refusal is hidden on the second layer. The first layer has only “Haldan” and “Nõustun”. To refuse, one must open the settings and press “Kinnitan” with the boxes unchecked. Meanwhile the banner names personalised advertising and traffic analysis outright.
Second — the policy is silent about what the banner talks about. The data protection terms have not been updated since 2018. The words “cookie”, “analytics” and “advertising” do not appear in them. The recipients named are instalment credit providers and delivery services. Google, Cloudflare and the crypto payment intermediary are not named.
Third — no right to withdraw consent. The terms rely on the customer’s consent, and the banner asks for it, but the list of rights does not include withdrawing consent.
Consent: what is proven and what is not
Proven: there is no refusal on the first layer. Screenshot 1; the choice of categories and “Kinnitan” appear only on screenshot 2.
Proven: the capture contains no analytics or advertising. The only third-party addresses are fonts.googleapis.com and fonts.gstatic.com.
Proven: the policy does not mention cookies, analytics or advertising. A search of the saved text.
Not established: what happens before the choice. The capture starts mid-visit: the banner display, the decision and the first homepage load are not in it.
Not established: which decision was made. On screenshot 2 analytics and marketing are unchecked, but there is no request carrying the decision in the capture.
Boundaries of this observation
The measurement covers public store pages after the choice in the banner had already been made. Checkout and the crypto payment are documented only by screenshots. The observation records browser behavior, not server-side processing. The file has been published cleaned: Cookie headers were removed.
Legal assessment falls to the competent authority — the Andmekaitse Inspektsioon, which is named in the terms themselves.
Conclusion
In the captured part of the visit, Arvutitark sends no data to analytics or advertising. The violations lie in the banner and the documents. Refusal takes an extra step. The 2018 policy does not describe the cookies, analytics and advertising the banner talks about, names no external recipients and does not mention the right to withdraw consent.
Remedy: move refusal to the first layer next to “Nõustun”; add a cookie section to the terms with purposes, legal bases, retention periods and recipients, name Google, Cloudflare and CoinsPaid, and add the right to withdraw consent.
How to verify: download the file and compute its checksum — sha256sum file.har (Linux, macOS) or certutil -hashfile file.har SHA256 (Windows); it must match the one shown. The conclusions apply to the scope of this measurement — see the limitations of the method.
463a507a0cd946b4c2a9a5b7eecfa48d37712c97c4de96d0dc935cde7007df3d
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RIA DigiDoc — phone · Smart-ID / Mobile-ID
Send this letter directly to the company first — before contacting the regulator it has the right to respond (GDPR Art. 12(3) — 30 days).
Тема: Запрос доступа к персональным данным (ст. 15 GDPR) — arvutitark.ee Кому: [укажите адрес компании — DPO / поддержка / юридический отдел] От: [Ваше имя], [контактный email] Прошу предоставить доступ к моим персональным данным, обрабатываемым в связи с использованием сайта arvutitark.ee. 1. Категории данных и цели обработки (ст. 15(1)(a)-(c)) На основании независимого технического анализа сайта прошу подтвердить и подробно раскрыть следующие категории обработки: 1) Первый слой баннера предлагает «Haldan» и «Nõustun». Кнопки отказа нет. Чтобы отказаться, посетитель должен открыть настройки, оставить флажки «Analüütilised küpsised» и «Turundusküpsised» пустыми и нажать «Kinnitan». Согласие даётся одним нажатием, отказ — минимум двумя. Баннер при этом прямо называет цели: персонализированная реклама или контент и анализ трафика. 2) Условия защиты персональных данных Arvutitark OÜ (последнее обновление 29.05.2018) не упоминают ни cookie, ни веб-аналитику, ни рекламу. Баннер тем временем сообщает, что cookie используются для персонализированной рекламы и анализа трафика. Цели, основания и получатели этой обработки нигде не описаны. Google Fonts и Cloudflare, которые в замере получают обращения браузера, в политике не названы. Не назван и посредник криптоплатежей CoinsPaid, к которому сайт направляет покупателя при оплате криптовалютой. 3) Политика ссылается на согласие клиента (пункты 3 и 6.3), а баннер запрашивает согласие на cookie. Но в перечне прав клиента (пункт 5) права в любой момент отозвать согласие нет. 2. Получатели, сроки хранения и передача за пределы ЕЭЗ (ст. 15(1)(c)-(d), 46) Прошу также указать полный список третьих лиц-получателей, применимые сроки хранения по каждой категории и правовые основания передачи данных за пределы ЕЭЗ, если таковая происходит. Полный технический разбор с доказательствами (сохранённый сетевой журнал, контрольная сумма SHA-256) опубликован по адресу: https://gdpru.eu/en/audits/ee-arvutitark-ee/ 3. Автоматизированная обработка и профилирование (ст. 15(1)(h)) Прошу сообщить, применяется ли в отношении меня автоматизированное принятие решений или профилирование, и если да — раскрыть логику такой обработки. С уважением, [Ваше имя] [контактный email] [Страна] [Дата]
Subject: Data access request (GDPR Art. 15) — arvutitark.ee To: [insert the company's address — DPO / support / legal department] From: [Your name], [contact email] I request access to my personal data processed in connection with the website arvutitark.ee. 1. Categories of data and purposes of processing (Art. 15(1)(a)-(c)) Based on an independent technical analysis of the site, I request confirmation and detailed disclosure of the following categories of processing: 1) The first layer of the banner offers 'Haldan' and 'Nõustun'. There is no refusal button. To refuse, the visitor must open the settings, leave the 'Analüütilised küpsised' and 'Turundusküpsised' boxes unchecked and press 'Kinnitan'. Consent takes a single click, refusal at least two. Meanwhile the banner names the purposes outright: personalised advertising or content and traffic analysis. 2) The personal data protection terms of Arvutitark OÜ (last updated 29.05.2018) mention neither cookies, nor web analytics, nor advertising. The banner, meanwhile, states that cookies are used for personalised advertising and traffic analysis. The purposes, legal bases and recipients of this processing are described nowhere. Google Fonts and Cloudflare, which receive browser requests in the capture, are not named in the policy. Nor is the crypto payment intermediary CoinsPaid, to which the site directs the buyer when paying in cryptocurrency. 3) The policy refers to the customer's consent (sections 3 and 6.3), and the banner asks for consent to cookies. But the list of customer rights (section 5) does not include the right to withdraw consent at any time. 2. Recipients, retention periods, and transfers outside the EEA (Art. 15(1)(c)-(d), 46) I also request the full list of third-party recipients, the applicable retention period for each category, and the legal basis for any transfer of data outside the EEA. The full technical audit with evidence (saved network log, SHA-256 checksum) is published at: https://gdpru.eu/en/audits/ee-arvutitark-ee/ 3. Automated processing and profiling (Art. 15(1)(h)) Please state whether I am subject to automated decision-making or profiling, and if so, disclose the logic involved. Sincerely, [Your name] [contact email] [Country] [Date]
Teema: Isikuandmetele juurdepääsu taotlus (IKÜM art 15) — arvutitark.ee Kellele: [märkige ettevõtte aadress — DPO / tugi / juriidiline osakond] Kellelt: [Teie nimi], [kontakt-e-post] Palun anda mulle juurdepääs minu isikuandmetele, mida töödeldakse seoses veebisaidi arvutitark.ee kasutamisega. 1. Andmekategooriad ja töötlemise eesmärgid (IKÜM art 15(1)(a)-(c)) Sõltumatu tehnilise analüüsi põhjal palun kinnitada ja üksikasjalikult avaldada järgmised töötlemiskategooriad: 1) Bänneri esimene kiht pakub nuppe „Haldan“ ja „Nõustun“. Keeldumise nuppu ei ole. Keeldumiseks peab külastaja avama seaded, jätma märkeruudud „Analüütilised küpsised“ ja „Turundusküpsised“ tühjaks ning vajutama „Kinnitan“. Nõusolek antakse ühe vajutusega, keeldumine nõuab vähemalt kahte. Samas nimetab bänner otse eesmärgid: isikupärastatud reklaam või sisu ja liikluse analüüs. 2) Arvutitark OÜ isikuandmete kaitse tingimused (viimati uuendatud 29.05.2018) ei maini küpsiseid, veebianalüütikat ega reklaami. Bänner teatab samal ajal, et küpsiseid kasutatakse isikupärastatud reklaamiks ja liikluse analüüsiks. Selle töötlemise eesmärke, aluseid ega vastuvõtjaid ei ole kusagil kirjeldatud. Google Fontsi ja Cloudflare'i, kelle poole brauser mõõtmise käigus pöördub, tingimustes ei nimetata. Nimetamata on ka krüptomaksete vahendaja CoinsPaid, kelle juurde veebileht ostja krüptorahaga tasumisel suunab. 3) Tingimused viitavad Kliendi nõusolekule (punktid 3 ja 6.3) ning bänner küsib küpsiste kasutamiseks nõusolekut. Kliendi õiguste loetelus (punkt 5) puudub aga õigus nõusolek igal ajal tagasi võtta. 2. Vastuvõtjad, säilitustähtajad ja edastamine väljapoole EMP-d (IKÜM art 15(1)(c)-(d), 46) Palun samuti esitada täielik loetelu kolmandatest isikutest vastuvõtjatest, iga kategooria puhul kohaldatavad säilitustähtajad ning andmete EMP-välisele edastamisele kohaldatav õiguslik alus, kui selline edastamine toimub. Täielik tehniline analüüs koos tõenditega (salvestatud võrgulogi, SHA-256 kontrollsumma) on avaldatud aadressil: https://gdpru.eu/en/audits/ee-arvutitark-ee/ 3. Automatiseeritud töötlemine ja profiilianalüüs (IKÜM art 15(1)(h)) Palun teatada, kas minu suhtes kohaldatakse automatiseeritud otsuste tegemist või profiilianalüüsi, ning kui jah, siis avaldada selle loogika. Lugupidamisega, [Teie nimi] [kontakt-e-post] [Riik] [Kuupäev]
RIA DigiDoc — phone · Smart-ID / Mobile-ID
Where to file: Estonian Data Protection Inspectorate (AKI) — write to info@aki.ee
Important: AKI only handles submissions in Estonian. Translate the letter before sending.
The regulator reviews complaints in its national language. There is an officially translated template from the European Data Protection Board (EDPB) — you can use it instead of or alongside this letter: Official EDPB complaint form (PDF, your language)
Тема: Жалоба на обработку персональных данных — arvutitark.ee 1. Предмет жалобы Я подаю жалобу в отношении обработки моих персональных данных сайтом arvutitark.ee. 2. Обстоятельства Я посетил сайт arvutitark.ee и обнаружил признаки несоответствия обработки моих персональных данных требованиям GDPR. Технический разбор, опубликованный на gdpru.eu 03.10.2026 (открытая методология, воспроизводимые измерения), документирует следующие признаки: 1) Первый слой баннера предлагает «Haldan» и «Nõustun». Кнопки отказа нет. Чтобы отказаться, посетитель должен открыть настройки, оставить флажки «Analüütilised küpsised» и «Turundusküpsised» пустыми и нажать «Kinnitan». Согласие даётся одним нажатием, отказ — минимум двумя. Баннер при этом прямо называет цели: персонализированная реклама или контент и анализ трафика. 2) Условия защиты персональных данных Arvutitark OÜ (последнее обновление 29.05.2018) не упоминают ни cookie, ни веб-аналитику, ни рекламу. Баннер тем временем сообщает, что cookie используются для персонализированной рекламы и анализа трафика. Цели, основания и получатели этой обработки нигде не описаны. Google Fonts и Cloudflare, которые в замере получают обращения браузера, в политике не названы. Не назван и посредник криптоплатежей CoinsPaid, к которому сайт направляет покупателя при оплате криптовалютой. 3) Политика ссылается на согласие клиента (пункты 3 и 6.3), а баннер запрашивает согласие на cookie. Но в перечне прав клиента (пункт 5) права в любой момент отозвать согласие нет. Полная техническая документация опубликована по адресу: https://gdpru.eu/en/audits/ee-arvutitark-ee/ 3. Положения GDPR, соблюдение которых прошу проверить GDPR Art. 4(11) / Art. 7(3) — на первом слое баннера нет отказа; GDPR Art. 13(1)(c), 13(1)(e) / Art. 5(1)(a) — политика не говорит о cookie, аналитике и рекламе; GDPR Art. 13(2)(c) — нет права отозвать согласие 4. Требование Прошу проверить изложенные обстоятельства и, если несоответствие подтвердится, принять меры, предусмотренные статьёй 58(2) GDPR. 5. Приложения Полная доказательная база — HAR-файл, контрольная сумма SHA-256 и цитата из политики конфиденциальности сайта, документирующая указанное противоречие — опубликована и проверяема по ссылке в пункте 2 выше. С уважением, [Ваше имя] [контактный email] [Страна] [Дата]
Subject: Complaint regarding personal data processing — arvutitark.ee 1. Subject of the complaint I am filing a complaint regarding the processing of my personal data by the website arvutitark.ee. 2. Circumstances I visited the website arvutitark.ee and found indications that the processing of my personal data does not comply with the GDPR. The technical analysis published on gdpru.eu on 3 October 2026 (open methodology, reproducible measurements) documents the following indications: 1) The first layer of the banner offers 'Haldan' and 'Nõustun'. There is no refusal button. To refuse, the visitor must open the settings, leave the 'Analüütilised küpsised' and 'Turundusküpsised' boxes unchecked and press 'Kinnitan'. Consent takes a single click, refusal at least two. Meanwhile the banner names the purposes outright: personalised advertising or content and traffic analysis. 2) The personal data protection terms of Arvutitark OÜ (last updated 29.05.2018) mention neither cookies, nor web analytics, nor advertising. The banner, meanwhile, states that cookies are used for personalised advertising and traffic analysis. The purposes, legal bases and recipients of this processing are described nowhere. Google Fonts and Cloudflare, which receive browser requests in the capture, are not named in the policy. Nor is the crypto payment intermediary CoinsPaid, to which the site directs the buyer when paying in cryptocurrency. 3) The policy refers to the customer's consent (sections 3 and 6.3), and the banner asks for consent to cookies. But the list of customer rights (section 5) does not include the right to withdraw consent at any time. Full technical documentation is published at: https://gdpru.eu/en/audits/ee-arvutitark-ee/ 3. GDPR provisions I ask you to examine GDPR Art. 4(11) / Art. 7(3) — no refusal on the first layer of the banner; GDPR Art. 13(1)(c), 13(1)(e) / Art. 5(1)(a) — the policy says nothing about cookies, analytics or advertising; GDPR Art. 13(2)(c) — no right to withdraw consent 4. Request I request that you examine the circumstances described and, if non-compliance is confirmed, apply the measures provided for in Article 58(2) GDPR. 5. Attachments The full evidence base — the HAR file, its SHA-256 checksum and the quotation from the site's privacy policy documenting the stated contradiction — is published and verifiable at the link in point 2 above. Sincerely, [Your name] [contact email] [Country] [Date]
1. Kaebuse ese Esitan kaebuse seoses minu isikuandmete töötlemisega veebisaidil arvutitark.ee. 2. Asjaolud Külastasin veebisaiti arvutitark.ee ja tuvastasin märke sellest, et minu isikuandmete töötlemine ei vasta isikuandmete kaitse üldmääruse (IKÜM) nõuetele. Tehniline analüüs, mis on avaldatud aadressil gdpru.eu 03.10.2026 (avatud metoodika, korratavad mõõtmised), dokumenteerib järgmist: 1) Bänneri esimene kiht pakub nuppe „Haldan“ ja „Nõustun“. Keeldumise nuppu ei ole. Keeldumiseks peab külastaja avama seaded, jätma märkeruudud „Analüütilised küpsised“ ja „Turundusküpsised“ tühjaks ning vajutama „Kinnitan“. Nõusolek antakse ühe vajutusega, keeldumine nõuab vähemalt kahte. Samas nimetab bänner otse eesmärgid: isikupärastatud reklaam või sisu ja liikluse analüüs. 2) Arvutitark OÜ isikuandmete kaitse tingimused (viimati uuendatud 29.05.2018) ei maini küpsiseid, veebianalüütikat ega reklaami. Bänner teatab samal ajal, et küpsiseid kasutatakse isikupärastatud reklaamiks ja liikluse analüüsiks. Selle töötlemise eesmärke, aluseid ega vastuvõtjaid ei ole kusagil kirjeldatud. Google Fontsi ja Cloudflare'i, kelle poole brauser mõõtmise käigus pöördub, tingimustes ei nimetata. Nimetamata on ka krüptomaksete vahendaja CoinsPaid, kelle juurde veebileht ostja krüptorahaga tasumisel suunab. 3) Tingimused viitavad Kliendi nõusolekule (punktid 3 ja 6.3) ning bänner küsib küpsiste kasutamiseks nõusolekut. Kliendi õiguste loetelus (punkt 5) puudub aga õigus nõusolek igal ajal tagasi võtta. Täielik tehniline dokumentatsioon on avaldatud aadressil: https://gdpru.eu/en/audits/ee-arvutitark-ee/ 3. Sätted, mille järgimist palun kontrollida IKÜM art 4 p 11 / art 7 lg 3 — bänneri esimesel kihil puudub keeldumine; IKÜM art 13 lg 1 p c, e / art 5 lg 1 p a — poliitika ei räägi küpsistest, analüütikast ega reklaamist; IKÜM art 13 lg 2 p c — puudub õigus nõusolek tagasi võtta 4. Nõue Palun kontrollida kirjeldatud asjaolusid ja mittevastavuse kinnitamisel kohaldada IKÜM artikli 58 lõikes 2 ette nähtud meetmeid. 5. Lisad Täielik tõendusmaterjal — HAR-fail, kontrollsumma SHA-256 ning veebisaidi privaatsuspoliitika tsitaat, mis dokumenteerib nimetatud vastuolu — on avaldatud ja kontrollitav punktis 2 viidatud lingil. Lugupidamisega, [Teie nimi] [kontakt-e-post] [Riik] [Kuupäev]