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Technical audit · 26.05.2026

sozialversicherung.at

Umbrella Organization of Austrian Social Insurance
AT

Umbrella organization of Austrian social insurance — 59 requests, 2 domains, both proprietary. Self-hosted Piwik PRO on analysis.sozialversicherung.at fires at 528 ms — without consent and without mention in the privacy policy.

Request timeline

+528 ms · Piwik PRO
analysis.sozialversicherung.at loads the Piwik PRO container. There is no consent banner in the HAR.
+703 ms · privacy-widgets
Piwik PRO requests the privacy-widgets.json configuration — a consent-management component built into the tool itself.
+842 ms · ppms.js + tracking
The main Piwik PRO script loads. At +880 ms — a POST request to ppms.php with visit data.
Session total
59 requests, 2 domains — both sozialversicherung.at. Zero external services, zero cookies in the HAR.

Declared versus actual

+ Piwik PRO — self-hosted analytics, absent from the privacy policy — not declared

Transfer timings

+528 ms analysis.sozialversicherung.at

Piwik PRO container. Self-hosted, data stays within Austria.

+880 ms analysis.sozialversicherung.at

ppms.php — a tracking ping before consent. Request body REDACTED.

Detected trackers

Indicators of GDPR non-compliance

Context

Dachverband der Sozialversicherungsträger is the umbrella organization coordinating Austria’s 15 social insurance funds. It processes the data of millions of insured individuals. HAR: 59 requests, 2 domains.

analysis.sozialversicherung.at — a self-hosted Piwik PRO instance (Piwik PRO Marketing Suite), an Austrian competitor to Google Analytics. Data stays on proprietary infrastructure — a plus. But the tracker fires 528 ms after the page loads, sends a ping to ppms.php — and there is neither a consent banner nor any mention in the privacy policy. The policy is entirely devoted to processing insured individuals’ data under social insurance legislation; the site’s own web analytics are not mentioned at all.

Sensitive context

This is the website of an organization that manages Austrians’ medical, pension, and insurance data. Visiting the sozialversicherung.at portal can itself indicate an interest in social benefits or health status. Tracking without consent and without disclosure carries more weight here than on a commercial site.

Conclusion

Self-hosted Piwik PRO is the right architectural choice for a state organization. But firing before consent, combined with complete absence from the privacy policy, turns a sound technical decision into a documentation gap.

Evidence

How to verify: download the file and compute its checksum — sha256sum file.har (Linux, macOS) or certutil -hashfile file.har SHA256 (Windows); it must match the one shown. The conclusions apply to the scope of this measurement — see the limitations of the method.

Original (audit)
HAR file: at/sozialversicherung-at-2026-05-26.har
SHA-256: 5f713b046e13c1b8123e5378021a6d84a9ab6f9d272019fc7fc2318be93f7f52
Re-check snapshot
Awaiting changes
HAR files are stored on EU infrastructure (Proton Drive). SHA-256 is published for integrity verification.
Want a response from the company about this audit? → Open the tool

Fill in once — it will be inserted into every letter below:

All fields are required to print the document — this is a formal requirement of the letter itself (the particulars of an official submission), not data collection: nothing is sent or saved anywhere, it all stays in your browser and disappears when you close the page. See the methodology for details.

Step 1. Data access request (GDPR Art. 15)

Send this letter directly to the company first — before contacting the regulator it has the right to respond (GDPR Art. 12(3) — 30 days).

Subject: Data access request (GDPR Art. 15) — sozialversicherung.at

To: [insert the company's address — DPO / support / legal department]
From: [Your name], [contact email]

I request access to my personal data processed in connection with the website sozialversicherung.at.

1. Categories of data and purposes of processing (Art. 15(1)(a)-(c))
Based on an independent technical analysis of the site, I request confirmation and detailed disclosure of the following categories of processing:

1) Piwik PRO fires 528 ms after the page loads — before any consent. The privacy policy does not mention the site's web analytics at all. analysis.sozialversicherung.at sends a tracking ping (ppms.php) and loads the privacy-widgets configuration.


2. Recipients, retention periods, and transfers outside the EEA (Art. 15(1)(c)-(d), 46)
I also request the full list of third-party recipients, the applicable retention period for each category, and the legal basis for any transfer of data outside the EEA. The full technical audit with evidence (saved network log, SHA-256 checksum) is published at: https://gdpru.eu/en/audits/at-sozialversicherung-at/

3. Automated processing and profiling (Art. 15(1)(h))
Please state whether I am subject to automated decision-making or profiling, and if so, disclose the logic involved.

Sincerely,

[Your name]
[contact email]
[Country]


[Date]
IMPORTANT: before filing a complaint with the regulator, first contact the company directly and give it 30 days to respond. Without this step the regulator may reject the complaint. Details and a template letter to the company are in the Methodology.
Ready-to-send complaint letter

Where to file: Datenschutzbehörde (DSB) — file a complaint online →

The regulator reviews complaints in its national language. There is an officially translated template from the European Data Protection Board (EDPB) — you can use it instead of or alongside this letter: Official EDPB complaint form (PDF, your language)

Subject: Complaint regarding personal data processing — sozialversicherung.at

1. Subject of the complaint
I am filing a complaint regarding the processing of my personal data by the website sozialversicherung.at.

2. Circumstances
I visited the website sozialversicherung.at and found indications that the processing of my personal data does not comply with the GDPR. The technical analysis published on gdpru.eu on 26 May 2026 (open methodology, reproducible measurements) documents the following indications:

1) Piwik PRO fires 528 ms after the page loads — before any consent. The privacy policy does not mention the site's web analytics at all. analysis.sozialversicherung.at sends a tracking ping (ppms.php) and loads the privacy-widgets configuration.

Full technical documentation is published at: https://gdpru.eu/en/audits/at-sozialversicherung-at/

3. GDPR provisions I ask you to examine
GDPR Art. 6(1)(a), Art. 13, TKG § 165

4. Request
I request that you examine the circumstances described and, if non-compliance is confirmed, apply the measures provided for in Article 58(2) GDPR.

5. Attachments
The full evidence base — the HAR file, its SHA-256 checksum and the quotation from the site's privacy policy documenting the stated contradiction — is published and verifiable at the link in point 2 above.

Sincerely,

[Your name]
[contact email]
[Country]


[Date]