Technical audit · 26.05.2026

graz.at

Official Website of the City of Graz

Policy changed — see what exactly · 2026-08-11 →

Official website of Graz — 42 requests, 6 domains. A datareporter.eu CMP is present. But Siteimprove sends its tracking ping before the banner appears — while the policy explicitly names consent as the legal basis.

Request timeline

+107 ms · datareporter CMP

webcachex-eu.datareporter.eu loads the CMP loader. Siteimprove loads in parallel with it.

+201 ms · Siteimprove

ssl.siteimprove.com/js/siteanalyze_89418.js — the script loads. The banner has not yet been shown.

+202 ms · datareporter banner

webcache-eu.datareporter.eu loads banner.css and banner.js — the banner is only starting to render.

+315 ms · datareporter ping

c.datareporter.eu — the banner-display event is recorded.

+361 ms · Siteimprove ping

89418.global.siteimproveanalytics.io — tracking with URL, referrer, title, resolution=1536x864. Before consent.

Declared versus actual

✓ Siteimprove Analytics — declared, Art. 6(1)(a), servers in Denmark, appears in the HAR before consent — declared

Transfer timings

+201 ms ssl.siteimprove.com

Siteimprove Analytics loads in parallel with the CMP.

+361 ms 89418.global.siteimproveanalytics.io

Tracking ping: URL, referrer, title, screen resolution. Before consent.

Detected trackers

Siteimprove Analytics

Indicators of GDPR non-compliance

GDPR Art. 6(1)(a), TKG § 165
Siteimprove loads at +201 ms and sends a tracking ping with the URL, referrer, and screen resolution at +361 ms. The datareporter.eu CMP initializes in parallel — the banner has not had time to appear. The policy explicitly names Art. 6(1)(a) as the legal basis for Siteimprove.

Context

Stadt Graz is Austria’s second-largest city. HAR: 42 requests, 6 domains. The privacy policy is detailed — with dedicated sections for Siteimprove, ArcGIS, Streamdiver, and social media.

A race between the CMP and the tracker

The datareporter.eu CMP and Siteimprove load nearly simultaneously — 94 ms apart. The CMP loads its banner (banner.css + banner.js) at +202 ms, while Siteimprove is already ready at +201 ms. The tracking ping goes out at +361 ms — at that point the banner is only just rendering, and the user hasn’t clicked anything yet. Stadt Graz’s policy states plainly: the legal basis is consent (Art. 6(1)(a)). The fact: tracking occurs before consent.

What the ping transmits

The request to 89418.global.siteimproveanalytics.io contains: the full page URL, the referrer, the page title (“Stadt Graz - Willkommen in Graz”), and the screen resolution (1536x864). This is enough to build a visitor profile even without cookies.

Conclusion

Graz is the third Austrian municipal portal, after Wien, to show the Siteimprove-before-consent pattern. The policy is correct, and the CMP is in place — but the technical implementation does not match the declared legal basis.

Evidence

How to verify: download the file and compute its checksum — sha256sum file.har (Linux, macOS) or certutil -hashfile file.har SHA256 (Windows); it must match the one shown. The conclusions apply to the scope of this measurement — see the limitations of the method.

Original (audit)

HAR file: at/graz-at-2026-05-26.har

SHA-256: 7e67399983e2d8f65e9276e093404761af696536667da40f50a95355f781b24d

Re-check snapshot

Awaiting changes

HAR files are stored on EU infrastructure (Proton Drive). SHA-256 is published for integrity verification.

Want a response from the company about this audit? → Open the tool

Fill in once — it will be inserted into every letter below:

Filing date:

All fields are required to print the document — this is a formal requirement of the letter itself (the particulars of an official submission), not data collection: nothing is sent or saved anywhere, it all stays in your browser and disappears when you close the page. See the methodology for details.

Step 1. Data access request (GDPR Art. 15)

Send this letter directly to the company first — before contacting the regulator it has the right to respond (GDPR Art. 12(3) — 30 days).

Тема: Запрос доступа к персональным данным (ст. 15 GDPR) — graz.at

Кому: [укажите адрес компании — DPO / поддержка / юридический отдел]
От: [Ваше имя], [контактный email]

Прошу предоставить доступ к моим персональным данным, обрабатываемым в связи с использованием сайта graz.at.

1. Категории данных и цели обработки (ст. 15(1)(a)-(c))
На основании независимого технического анализа сайта прошу подтвердить и подробно раскрыть следующие категории обработки:

1) Siteimprove загружается на +201 мс и отправляет трекинг-пинг с URL, referrer и разрешением экрана на +361 мс. datareporter.eu CMP инициализируется параллельно — баннер не успел появиться. Политика явно указывает Art. 6(1)(a) как правовое основание для Siteimprove.


2. Получатели, сроки хранения и передача за пределы ЕЭЗ (ст. 15(1)(c)-(d), 46)
Прошу также указать полный список третьих лиц-получателей, применимые сроки хранения по каждой категории и правовые основания передачи данных за пределы ЕЭЗ, если таковая происходит. Полный технический разбор с доказательствами (сохранённый сетевой журнал, контрольная сумма SHA-256) опубликован по адресу: https://gdpru.eu/en/audits/at-graz-at/

3. Автоматизированная обработка и профилирование (ст. 15(1)(h))
Прошу сообщить, применяется ли в отношении меня автоматизированное принятие решений или профилирование, и если да — раскрыть логику такой обработки.

С уважением,

[Ваше имя]
[контактный email]
[Страна]


[Дата]

Subject: Data access request (GDPR Art. 15) — graz.at

To: [insert the company's address — DPO / support / legal department]
From: [Your name], [contact email]

I request access to my personal data processed in connection with the website graz.at.

1. Categories of data and purposes of processing (Art. 15(1)(a)-(c))
Based on an independent technical analysis of the site, I request confirmation and detailed disclosure of the following categories of processing:

1) Siteimprove loads at +201 ms and sends a tracking ping with the URL, referrer, and screen resolution at +361 ms. The datareporter.eu CMP initializes in parallel — the banner has not had time to appear. The policy explicitly names Art. 6(1)(a) as the legal basis for Siteimprove.

2. Recipients, retention periods, and transfers outside the EEA (Art. 15(1)(c)-(d), 46)
I also request the full list of third-party recipients, the applicable retention period for each category, and the legal basis for any transfer of data outside the EEA. The full technical audit with evidence (saved network log, SHA-256 checksum) is published at: https://gdpru.eu/en/audits/at-graz-at/

3. Automated processing and profiling (Art. 15(1)(h))
Please state whether I am subject to automated decision-making or profiling, and if so, disclose the logic involved.

Sincerely,

[Your name]
[contact email]
[Country]

[Date]

30 days have passed since contacting the company with no response? → Show the regulator complaint letter

Ready-to-send complaint letter

Where to file: Datenschutzbehörde (DSB) — file a complaint online →

The regulator reviews complaints in its national language. There is an officially translated template from the European Data Protection Board (EDPB) — you can use it instead of or alongside this letter: Official EDPB complaint form (PDF, your language)

Тема: Жалоба на обработку персональных данных — graz.at

1. Предмет жалобы
Я подаю жалобу в отношении обработки моих персональных данных сайтом graz.at.

2. Обстоятельства
Я посетил сайт graz.at и обнаружил признаки несоответствия обработки моих персональных данных требованиям GDPR. Технический разбор, опубликованный на gdpru.eu 26.05.2026 (открытая методология, воспроизводимые измерения), документирует следующие признаки:

1) Siteimprove загружается на +201 мс и отправляет трекинг-пинг с URL, referrer и разрешением экрана на +361 мс. datareporter.eu CMP инициализируется параллельно — баннер не успел появиться. Политика явно указывает Art. 6(1)(a) как правовое основание для Siteimprove.

Полная техническая документация опубликована по адресу: https://gdpru.eu/en/audits/at-graz-at/

3. Положения GDPR, соблюдение которых прошу проверить
GDPR Art. 6(1)(a), TKG § 165

4. Требование
Прошу проверить изложенные обстоятельства и, если несоответствие подтвердится, принять меры, предусмотренные статьёй 58(2) GDPR.

5. Приложения
Полная доказательная база — HAR-файл, контрольная сумма SHA-256 и цитата из политики конфиденциальности сайта, документирующая указанное противоречие — опубликована и проверяема по ссылке в пункте 2 выше.

С уважением,

[Ваше имя]
[контактный email]
[Страна]

[Дата]

Subject: Complaint regarding personal data processing — graz.at

1. Subject of the complaint
I am filing a complaint regarding the processing of my personal data by the website graz.at.

2. Circumstances
I visited the website graz.at and found indications that the processing of my personal data does not comply with the GDPR. The technical analysis published on gdpru.eu on 26 May 2026 (open methodology, reproducible measurements) documents the following indications:

1) Siteimprove loads at +201 ms and sends a tracking ping with the URL, referrer, and screen resolution at +361 ms. The datareporter.eu CMP initializes in parallel — the banner has not had time to appear. The policy explicitly names Art. 6(1)(a) as the legal basis for Siteimprove.

Full technical documentation is published at: https://gdpru.eu/en/audits/at-graz-at/

3. GDPR provisions I ask you to examine
GDPR Art. 6(1)(a), TKG § 165

4. Request
I request that you examine the circumstances described and, if non-compliance is confirmed, apply the measures provided for in Article 58(2) GDPR.

5. Attachments
The full evidence base — the HAR file, its SHA-256 checksum and the quotation from the site's privacy policy documenting the stated contradiction — is published and verifiable at the link in point 2 above.

Sincerely,

[Your name]
[contact email]
[Country]


[Date]